Trinity Hospital Twin City Earns Prestigious Studer Group Award
News Release—For Immediate Release January 30, 2015
Photo Caption Information: Trinity Hospital Twin City President Joe Mitchell proudly displays the crystal flame award that was presented to the hospital for being named The Studer Group’s Healthcare Organization of the Month in January 2015. The award symbolizes that of a Fire-Starter hospital that ignites the flame of service and caring for others.
“Trinity Hospital Twin City Named Healthcare Organization of the Month by The Studer Group”
DENNISON—Studer Group has recognized Trinity Hospital Twin City as the recipient of their Healthcare Organization of the Month Award for January. Each month, Studer Group honors one organization that stands out from its peers and serves as a premier example of what is right in healthcare. Award selection is made from more than 800 hospitals that are Studer clients. The award is based on real achievements in creating a culture of healthcare excellence resulting in greater patient satisfaction, higher employee retention, healthy financials and improvements in quality of care.
“Congratulations to you and your organization on being named the Healthcare Organization of the Month,” stated Autumn Morris of Studer Group in a letter to Trinity Hospital Twin City’s leadership team. “It is evident to your patients, employees, and physicians that you have created a culture of clinical, service and operational excellence.”
Since beginning a partnership with Studer Group in 2012, Trinity Hospital Twin City has experienced tremendous improvement in patient satisfaction ratings and in financial operations. The overall patient satisfaction rating of the hospital’s inpatient medical/surgical care unit improved from the 64th percentile in 2012 to the 97th percentile rating in 2014, and the overall patient satisfaction rating of outpatient care staff rose from the 74th percentile in 2012 to the 83rd percentile in 2014. The hospital also marked an estimated growth of 14.7% in total gross revenue.
“We still have work to do toward meeting our goal of becoming a world class healthcare organization, but this honor affirms that our efforts are making a positive impact,” shared Joe Mitchell, Trinity Hospital Twin City President. “We feel blessed and truly grateful to be given this distinguished award, which is a tribute to the hard work and commitment of our employees. Moreover, we are grateful to the patients and our community supporters who make our success possible by choosing us as their partner in health.”
“We want the community to know that our work toward continued improvement is ongoing,” explained Mitchell. “We are striving to ensure that every patient who comes through our doors has an excellent patient experience.”
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Studer Group: Studer Group is an outcomes firm devoted to teaching evidence-based tools and processes that organizations can immediately use to create and sustain positive outcomes in clinical, operational and service excellence. Studer Group has worked with hundreds of healthcare systems, hospitals and medical groups since the firm’s inception in 1999. For more information, visit www.studergroup.com.
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