Special Public Notice
Notice to Our Patients
CaptureRx administers the patient medication assistance program for Trinity Health System, as well as other business functions related to medications. CaptureRx has reported a recent event at CaptureRx that may affect the privacy of some personal information for patients who may have received pharmacy services or prescription orders from Trinity Health System. While, to date, we have no evidence that the information has been misused, we are providing information about the event, our response to it, and resources available to affected individuals to help protect their information, should they feel it appropriate to do so.
What Happened? CaptureRx recently became aware of unusual activity involving certain files on its systems. Following this, CaptureRx immediately began an investigation into this activity and worked quickly to assess the security of its systems. On February 19, 2021, the investigation determined that certain files were accessed on February 6, 2021 without authorization.
CaptureRx immediately began a thorough review of the full contents of the files to determine whether sensitive information was present at the time of the incident. On or around March 19, 2021, CaptureRx confirmed that some patient information was present in the relevant files. To date, CaptureRx is unaware of any actual or attempted misuse of the patient information as a result of this incident.
On April 16, 2021, CaptureRx notified Trinity Health System of the event.
What Information Was Involved? The investigation determined that, at the time of the incident, the relevant files contained First Name, Last Name, Date of Birth, Prescription Information, and for some patients, the Medical Record Number. Please note that while our investigation has not identified any actual or attempted misuse of the information, we are providing this notice in accordance with HIPAA and to ensure affected individuals are aware of this incident.
What Is CaptureRx Doing? Data privacy and security is among CaptureRx's highest priorities, and there are extensive measures in place to protect information in CaptureRx's care. Upon learning of this incident, CaptureRx moved quickly to investigate and respond. This investigation and response included confirming the security of CaptureRx’s systems, reviewing the contents of the relevant files for sensitive information, and notifying business partners associated with that sensitive information. As part of CaptureRx's ongoing commitment to the security of information, all policies and procedures are being reviewed and enhanced and additional workforce training is being conducted to reduce the likelihood of a similar future event.
What You Can Do. We encourage affected individuals to remain vigilant against incidents of identity theft and fraud, to review their account statements and explanation of benefits forms, and to monitor their free credit reports for suspicious activity and to detect errors.
For More Information. We recognize that affected individuals may have questions not addressed in this notification. For additional questions, please call toll-free our dedicated assistance line at (855) 654-0919, Monday- Friday, 9:00 a.m. to 9:00 p.m., Eastern Time.